Apartment Review for Amli Lantana Hills - Austin, TX

I am a current resident at the Amli at Lantana Hills. For the past year and a half I have paid my rent early in order to avoid any discrepancies. For November's rent I turned in my check on October 28th. Although I personally walked my check into the office and presented the check to the "assistant community manager" somehow my check has been lost! There was absolutely no misunderstanding regarding the paperwork I was turning in, as our communication was limited to "this is my rent check". I also took the time to write my apartment number on the check and place it into an envelope with the apartment number written on the outside as well. I was left a voicemail on November 4th at 5:50 PM stating that my rent was late and that I had incurred a late rental fee. I immediately went to the office with a carbon copy of my check that I had turned in on October 28th, where they acted as if it was an inconvenience that I had come in as they were about to close the office.When I questioned what was going to happen regarding my rent, I was told that they did not know and would have to investigate. I was not even offered an apology at that time. Now, I have to find time in my busy schedule to cancel the check with my bank as the Amli at Lantana Hills has requested of me and re-pay my rent that I paid EARLY.According to the email I just recieved from the office I cannot recieve a credit for my canceled check fees unless I bring proof to the office. Great, another thing that I need to make time for. How does someone lose a check for $936.34? Not to mention that I am paying for a pool that I can't even use because it is quarantined by the health department.I work very hard to pay my bills on time and for someone to not think that my check is important enough to put up for safekeeping is unthinkable. The following is the letter I recieved from the office. :

Dear ****, After searching my office and talking to the other office employees, I am unable to recover the check and envelope you said you gave to me on the 28th of October. I sincerely apologize for the inconvenience, but you will have to put a stop payment on the check and reissue another. We will cover any fees incurred by your bank as long as you provide us some sort of documentation showing the amount. A couple of other items of note: -If you like having to put your trash on top of your car and drive it out to the dumpter then live here -If you like rats running over your feet when you take the trash to the dumpster at night then live here -If you like living in an apartment with just one small pool that is quarantined by the health department during the last month hot enough to swim in it, then live here -If you like coming home after a late night at work and there is a crazy person outside along with several police cars then live here -If you like being sent a note during hurricane season telling you that you must immediately remove everything from the patio or you will be charged $200 dollars then live here -If you like paying your water bill according to the square footage of your apartment then live here -If you like being told that you are five minutes too late to have your gate key re-programmed and that you would like to come back tomorrow then live here I think you get the idea.