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The Pointe At Wood Hollow
7117 Wood Hollow
Austin , Tx 78731
512 345-1411 |
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| Rating |
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Recommend: |
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No
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| Overall Rating: |
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2.0 |
| Security: |
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3.0 |
| Parking: |
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2.0 |
| Appearance: |
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2.0 |
| Management: |
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1.0 |
| Maintenance: |
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3.0 |
| Unit Condition: |
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2.0 |
| Noise: |
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4.0 |
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Review Title: New Owners With An Agenda |
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Reviewer: Anonymous |
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Review Date: 10/7/05 |
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Rate This Apartment |
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First and foremost, the correct address is Austin, Tx, not Euless and the phone # is 512-345-8182, but why bother calling them as they will sucker you in and forget about you once you are in. I lived here for quite awhile, while Dalcor ran the place. Though I never really had any major problems to my apartment, Dalcor really did not put any money into this complex. Dalcor also ran Greystone Apts and Indian Creek apts. Biggest problem with all three complexes was the water usage. Pipes were always rupturing and all Dalcor would do is patch work. You were lucky if you got hot water on days you needed hot water. The water problem was so bad at all three complexes that they would shut the water off during the day. I, fortunately, worked most of the day so I wasn't unlucky as to those at home during the day. I sometimes went through weekends without showering because the water was shutoff. Indian Creek made the local news because they were out of hot water for about two months. It got so bad that Dalcor was fined daily by the city if the repairs were not done. Of course, they did some patch work because their intention was to sell off the property. So in comes the new management, Westdale Asset Management. Given the name, seems like a firm that buys properties, fixes them to standard, and sells them off...get it, "asset mgmt". Anyways, they came in here giving us all hopes of making this and the other two properties (yep, they also bought Greystone and Indian Creek), very livable. Word was that they were coming in to spend millions on these properties. So far at the Pointe, they added new roofing (needed it), new building siding (also needed it), re-did the pool deck, new patio rails, and some miscellaneous items. They can't figure out what to paint the complex as some buildings and doors were painted as experiments, while the majority of the complex is left painted in white primer. Oh, the water problem has been fixed as they added some new pipes. I give the new owners a pat on the back for the water resolution as I rather feel clean than care what color paint they use on the building. Ah, it all sounds good, but there's a catch. Mgmt will only add/fix apts that are vacant (i.e., new carpet, new cabinets, new paint, new floor tiling, new applicances, etc.). Current residents cannot get any of these items unless they pay for it, as it is added to the rent as an "upgrade". Your apt will be upgraded with new features as you vacant at the end of your lease. The New mgmt also has the nerve to start charging residents for trash and for pest control, yep, pest control. We also get a water bill that never stays the same rate. Of all the water problems we had here and at the other properties, they want us to pay for water. In my opinion, the new owners are using these new charges as hidden and/or added costs to pay for their new developments. Folks, understand, this is an "Asset Management" group that knows what they are doing...make the money and move on, no matter how affects their fellow man. This is how tricky they are. To inform us of the added $5 a month for trash, they posted some flyers around the mail area and some on the front office windows. Being that my lease contract is a legal binding document and they are wanting to add to my lease agreement, I would think they put an some kind of letter on my door addressing the issue. Nope, they are not that professional. They prefer to put a few pretty colored flyers up rather than professionally address it with each tenant. All in all, would I recommend this place to others? Hmmm, I'd be too embarrassed if I did if it didn't turn out to well for that person once moved in. If you do move in, make sure you read your lease and ASK, ASK, and ASK questions before signing. At this time, very angry people living in this complex with these added charges. many are getting threats from mgmt staff if they don't pay these fees. Read the reviews for the other complexes they own and you'll see the same responses. Be careful and use your judgement! |
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