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	Apartment Information		Review
	Madison At Scofield Farms 13401 Metric Blvd Austin ,   Tx   78727 5122525000 Rating Recommend:     No Overall Rating:  1.0 Security:  2.0 Parking:  1.0 Appearance:  4.0 Management:  1.0 Maintenance:  1.0 Unit Condition:   3.0 Noise:  1.0		Review Title:   Poorest Attended Complex Ever Reviewer:   Anonymous   Review Date:  7/30/04      Rate This Apartment     Where do I begin? My girlfriend originally had a one bedroom apartment which we upgraded to a two bedroom. Before we handed in the keys to the one bedroom the maintenance staff disposed of all her remaining belongings. Luckily there wasn't much in there but a few things, mostly cleaning supplies. One of the maintenance guys had to go get the vaccumm which he had taken to his own residence. We could not recover everything so we decided to settle on an amount, which they deducted from our first month's rent on the two bedroom. We also had a problem with neighbors that were loud at all hours of the night. The apartment complex never did anything about this. When ever I complained to the management I was told to call the police. Apparently, the on-staff security they said they had was never there. Every service request we filled required 3-4 phone calls before they ever came out to fix the issues. Finally, once we did move out, we received a bill for a heavy carpet cleaning charge and a polaroid. When I called the apartment complex office I was told they could not handle the matter, that I had to call their head quarters. After calling the head quarters I was told they did not have a case one file. That I would have to call back in 3 days. I called back as I wanted details of the charge, they told me they couldn't provide details, and that I had no recourse. They told me I had to call back and ask for the manager, I could not be trasnferred. I attempted to call the main office manager twice, he was never there. I finally went back to the apartment office and asked to see these polaroids, they had stains that I never produced. So now I was stuck paying this charge, because what do you do? It's not worth it to sue someone for 35$ You can make your own conclusions from my story, but this is the worst, most deceiving place I have ever lived at.

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